Once a job has been delivered or shipped the sale is final. The lone exception to the rule is if there was a manufacturing defect. A customer has 48 hours to let us know of any manufacturing defect. Otherwise the sale is considered final. If you are not happy with your job, please send us 100 to 200 samples of your print job so we can find out what went wrong. If we deem the problem a manufacturing defect, we will be more than happy to reprint your job. However Star print will not be responsible for design flaws, including but not limited to, typos, resolution issue or not enough bleed for cutting. Star print has the right to decide what is and what not a manufacturing defect is.